Dovetail Therapy and Support

1. Introduction
Dovetail Therapy and Support ("we," "our," "us") is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect
We may collect personal information necessary to provide allied health therapy services, including:

• Full name, date of birth, and contact details (phone number, email, address)

• Medical history, referral details, and treatment records

• Medicare, private health insurance, or NDIS details

• Payment and billing information

• Any other information relevant to the provision of our services

3. How We Collect Personal Information
We collect personal information through:

• Direct interactions (e.g., intake forms, phone calls, emails, website contact forms)

• Referrals from medical practitioners or allied health professionals

• Third-party service providers (e.g., Medicare, private health insurers, NDIS)

• Our website and social media interactions

4. Why We Collect Personal Information
We collect personal information to:

• Provide and manage allied health therapy services

• Communicate with clients regarding appointments and treatments

• Process payments and manage accounts

• Comply with legal and regulatory obligations

• Improve our services through feedback and analytics

5. Disclosure of Personal Information
We will not disclose personal information without consent unless required or authorised by law. However, we may share personal information with:

• Medical practitioners, allied health professionals, or support coordinators involved in a client’s care

• Medicare, private health insurers, or NDIS where applicable

• Legal and regulatory bodies if required by law

6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Measures include:

• Secure electronic record-keeping systems

• Access controls and authentication procedures

• Data encryption where applicable

7. Accessing and Correcting Personal Information
Clients have the right to access and request corrections to their personal information. Requests can be made by contacting us at [Insert Contact Details]. We will respond within a reasonable timeframe.

8. Website and Cookies
Our website may use cookies and tracking technologies to improve user experience. Users can adjust their browser settings to refuse cookies, but this may affect website functionality.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us